I am Chantel, and currently an undergraduate pursuing a Bachelor's with Honours in Hospitality Business. Previously, I worked in both hotel and travel industry. I worked in Mandarin Orchard Hotel as a Guest Service Officer during my six months' internship in polytechnic where I learnt how to do check-in and check-out via the Property Management System (PMS). Before the start of university, I also worked as a Tour Consultant in Euholidays where I had to learn how to do ticketing via the Global Distribution Channel (GDS), Abacus platform.
As a student in Hospitality Business, I was exposed to an environment where people, guests or colleagues, come from all parts of the world, with different cultures and communication styles. Sometimes, I find it hard to communicate with guests and colleagues from different background as some of them may be more direct and straightforward. Additionally, there may be language barriers as most of the staff are of a different nationality, making the communication process long and tiresome. At times, I catch myself being easily impatient trying to drive a point across to get the task done.
Despite all these, people would say that my outgoing and pleasant nature makes me suitable for the Hospitality industry. Hoteliers have to step out of their comfort zone, and be proactive in approaching guests to aid them in their enquiry. Occasionally, guests may have requests that are out of the norm or even difficult to assist. Rather than responding negatively, I try to put on my best self by addressing their requests politely, helping them as much as I can.
Best Regards,
Chantel Neo
